Frequently Asked Questions

What does transport include?
The rates shown on this page include, apart from the transport and delivery of the ordered products, their packaging in boxes that have been specially designed for bottle transportation, insurance against loss and breakage, and the VAT in those countries and territories where this tax applies.

How long will my order take to arrive?
Orders normally take between 2 and 8 working days to be delivered to mainland destinations depending on the country of destination, but for details please read this. Time is counted from 9.00 am of the next working day following the date on which the order was placed (or from the time when Wine&more receives confirmation of your money transfer if you have chosen this payment method).

What if a bottle breaks on its way to my home?
If a bottle should break during transport, we will make all the necessary arrangements to recover all the items you have ordered. If you detect any sign of wetness on the packaging or suspect that any of the bottles may have broken, do not accept delivery and contact us so that we can look into the incident.

Can I ask for them to come at a particular time or to notify me of their arrival time?
Not normally. The terms of our agreement are for a standard service (not urgent), economy type, with delivery during the day, from Monday to Friday, and without any prior notice given. We recommend that you provide an address where there will always be someone present during the day to take delivery at the first attempt.

In any case, Wine&more will send you a message as soon as your order leaves our warehouse and, a few hours later, we will provide you with the necessary information for tracking the consignment on the carrier’s website and for establishing the expected delivery date.